We will be using a task based, learner centered approach. The content of the workshop will be delivered in tasks and we will draw the knowledge from the tasks and not a conventional lecture. Since this is a learner centered approach, success depends on everyone's participation and contribution.

Objectives: The object of this session is to provide tools and exercises to pinpoint, define and refine how we talk, listen, text and use silence to communicate. The end goal of the session is for everyone to adopt one concept and add it to their communication tool chest.

Phillip Gorrill has been involved in premium audit since 2005 and has worked for multiple carriers and a vendor throughout his career. Currently, Phillip is a free agent and enjoying finding new challenges in the insurance industry.