This webinar will focus on the changing world of premium audit and how virtual audits have increased due to necessity and the implications related to that. Items covered will include: Challenges and benefits with remote-physical/virtual audits replacing physical audits Transitioning back to physical audits- what does this look like? Voluntary and phone audits- how have these processes changed? Technology How has technology improved to facilitate the virtual audit world? How can technology best be applied to all product types? What new analytical considerations have emerged from our experiences?

     Challenges and benefits with remote-physical/virtual audits replacing physical audits
     Transitioning back to physical audits- what does this look like
     Voluntary and phone audits- how have these processes changed?
     Technology
          How has technology improved to facilitate the virtual audit world?
          How can technology best be applied to all product types?
          What new analytical considerations have emerged from our experiences?

Kevin Kramer is currently the Director of Quality Assurance & Training at NEIS, Inc. and is responsible for quality review, dispute resolution and new hire and on-going training of field staff. He has been in the premium audit industry since 1985 in varying roles. Kevin has a bachelors degree and Business Administration & Economics from Augsburg University and an MBA in Finance from the University of Illinois. He also holds the APA, CIPA and PMP designations.